Whilst many hoteliers benchmark their RevPAR and occupancy against their comparative set, very few of them undertake any sort of comparison of their WiFi service and yet provision of WiFi is one of the most important service in the minds of guests.
Veridicum has recently been working with iPass, the leading global WiFi roaming provider, to provide hotel owners and operators with objective data on the quality of their WiFi connections, which will enable them to prioritise capital investment and identify long term trends.